We only ship within the contiguous 48 United States.

Actual shipping time depends on the availability of the merchandise and credit verification by ButterflyPhoto.com's Credit and Fraud Protection Department. Most orders are shipped within two business days of receiving the order. No orders are processed or shipped on Saturday or Sunday. In the event of a delay, we'll make every effort to contact you by phone or e-mail.

Other than TV sets, all orders are shipped via FedEx. As a result, we cannot ship merchandise to APO/FPOs, post office boxes or hotels. FedEx will make three attempts at the delivery address before returning the order to ButterflyPhoto.com, and all packages shipped via FedEx require a customer signature. In the event you are unable to sign for your order and it is returned to us, you will not be refunded the shipping and handling charges.

Shipping time is not the same as delivery time. We need time to process and assemble your order before it can be shipped, so choosing NEXT DAY AIR for an order placed on Monday does not mean you'll receive the order on Tuesday. Once the order is ready to be shipped (usually within two days of receiving the order), then you'll receive it based on the type of shipping available/selected.

In the event your item is on backorder, we will contact you via phone or e-mail. You will be given the opportunity to remain on backorder, substitute another item or cancel your order.

For all products shipped via FedEx, you will receive an e-mail with tracking information as soon as your order ships. Simply go to FedEx.com and use the tracking information provided to check on the status of your order.

You can cancel an order by speaking with a ButterflyPhoto.com Customer Service representative at  800-339-9960  800-339-9960 . Order cancellations cannot be handled on the website or through email.

ButterflyPhoto.com automatically computes shipping charges based on the size and weight of an item as soon as you place it in your cart. Actual shipping charges are based on the method of shipping you select during checkout. To find out how much an item will cost to ship, a Shipping Info button is located on the description page of every item. Clicking on the button displays the various shipping options and corresponding charges for that item. Additionally, you can check on the total shipping cost of an order by placing all of the items you want in your shopping cart and selecting the Shopping Cart screen. Again, you'll see the various shipping options available and corresponding charge for that option. This enables you to check on the total shipping cost before entering personal information during checkout.

Today's TV sets many of which are plasma or liquid crystal display (LCD) flat panel are sophisticated and delicate pieces of equipment. As a result, we offer three methods of shipping for TV sets, each with a number of options.

• Smaller TVs (xx-xx) Shipped via FedEx, with time/shipping options depending on the specific TV.
• Larger TVs (xx-xx) Shipped via FedEx Ground (7-10 business days) or Manna Expedited Services (3-5 business days). With Manna Expedited Services, you can choose from two shipping options:
  
  
  • Threshold Delivery - The delivery person will bring your TV as close to your door as possible without physically lifting it or navigating any stairs. Your TV will not be brought into your home.
  • White Glove Delivery - A two-person delivery team will enter your home (unless you choose otherwise), unpack the TV outside your door (or in apecified area during inclement weather), place it in your desired location and remove all packaging materials (unless directed otherwise). The delivery team will not move furniture or perform any installations; e.g., wall-mounting a flat panel TV.

You can request special handling or rush delivery by speaking with a ButterflyPhoto.com Customer Service representative. Just call  800-339-9960  800-339-9960 to discuss options.

On most items, ButterflyPhoto.com offers an exclusive 14-day exchange/refund policy to online/mail order customers only. However, the following products cannot be accepted for credit, refund or exchange and must be repaired by a manufacturers' authorized service center : All Televisions 19" and over,  Pioneer and Panasonic Digital DVD Recorders (including TiVo), computer desktops computers, notebooks computers, printers, ear buds and headphones. Authorized service centers can be found in the product manual. Every product is fully guaranteed by the manufacturer, and the complete warranty is included with the product.  The manufacturers warranty covers repair or replacement of defective parts, subject to the conditions set forth in the warranty. In the event you do need to return an item, there are a few simple steps to follow, and a couple of conditions.

 

• Make sure all of the goods and packaging materials are full and complete. Any merchandise missing the original Universal Product Code (UPC) cannot be returned for any reason.
• Call Customer Service at  800-339-9960  800-339-9960 to obtain a Return Merchandise Authorization (RMA) number. All returns require an authorization number. Keep in mind that receiving an RMA does not guarantee final disposition as all returns are subject to inspection. Any unauthorized merchandise returned to us will be refused.
• All exchanged/returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out) and all accessories. Please do not tape or write anything on the item or package. We will charge you for replacement of damaged, altered, missing, written-on or taped-on contents or original box. We reserve the right to refuse any such returns.
• One the product is in its original packaging, then pack it into a shipping box with plnty of packing material, and tape securely. Write the RMA number issued by Customer Service clearly on the outside of the shipping carton.
• Please ship your parcel back to us freight prepaid. We suggest using FedEx Ground Service Insured. We cannot accept COD or freight-collect shipments.
• ***All damaged and or defective merchandise must be noted within 24- 48 business hours from the date of receipt, this includes everything  offered on our website.***

 

A few other things to know include:

 

• All returns are subject to a 10 percent restocking fee. If the condition of the goods and packaging material are not 100 percent complete and in mint condition, we reserve the right to increase the restocking fee.
• Shipping and handling charges are non-refundable.
• Car stereo and electronic equipment should be bench-tested prior to installation. Units that have been installed, scratched or abused will not be accepted for return or credit.
• Pre-recorded videotapes, cassettes, CDs, DVDs and laser discs can be exchanged for a different title, but only if they are unopened. Defective pre-recorded videotapes, cassettes, CDs, DVDs and laser discs can be exchanged for the same title only.
• Extended warranties are non-returnable and, therefore, non-refundable.

 

These items are special orders and only can be cancelled prior to the shipment of the order. Customers cannot cancel an order that is en route. All of these items come with full manufacturers warranties, and most include in-home service. These items are not returnable to ButterflyPhoto.com. A defective item must be serviced by an authorized service technician, which ButterflyPhoto.com can help you locate.

Physical Concealed Damaged TV’s: We must be notified within 24 business hours of receiving the product with this type of damage. Please contact our customer service with details  (800) 339-9960  (800) 339-9960 ext 772. We will have the product picked up by a shipping carrier of our choosing and once it is received back we will Re-ship or Refund the merchandise.

ButterflyPhoto.com accepts Visa, MasterCard, American Express and Discover. However, we do not accept international credit cards, nor can we ship an order outside of the United States. If payment is made via check or money order, it will take seven 10 business days to process your payment. If you want to pay via credit card but do not want to submit your credit card information online, just call a Customer Service representative at  800-339-9960  800-339-9960 , to complete your order. By submitting your credit card information, you give us permission to charge your purchases to the credit card you designate.

We go to great lengths to publish accurate product listings and selling prices, but mistakes (though rare) can happen. In the event a typographical error appears in the product listing or selling price, ButterflyPhoto.com has the right to cancel or refuse any orders placed under the incorrect price. This can happen even if your order has been confirmed and your credit card charged. If you have been charged for a purchase that is canceled, ButterflyPhoto.com immediately will issue a credit to your credit card account in the full amount of the charge.

A confirmation e-mail only means we have received your order, not that it has been accepted or we have agreed to sell the merchandise. After receiving your order, we reserve the right to accept or decline it at any time. All orders must obtain pre-approval with an acceptable method of payment, as established by our Credit and Fraud Avoidance Department. We may require additional verifications or information before accepting any order. ButterflyPhoto.com is a reseller to end-user customers and does not accept orders from computer dealers, exporters, wholesalers or other customers who intend to resell the products offered by ButterflyPhoto.com.

Promotional coupons are non-transferable, and orders placed online using promotional coupons must be placed by the owner of the coupon. In the event a coupon is not used in accordance with these terms, ButterflyPhoto.com reserves the right to cancel the applicable order without prior notice.

In the rare event when not all of your merchandise is available, ButterflyPhoto.com reserves the right at any time after receipt of your order to supply less than the quantity you ordered of any item. When this happens, we may not be able to notify you in advance, but we will credit your credit card account with the appropriate amount or reduce the amount to be charged to you.

As ButterflyPhoto.com is located in New Jersey, we shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of New Jersey. Each customer will be responsible for all sales taxes, and any other taxes, on orders shipped to any other state. By purchasing from ButterflyPhoto.com, you agree to pay for any and all other applicable local, state or other taxes (if any) that are required to be collected by law in connection with the purchase of any products by you.

All requests for technical service and support should be made directly to the manufacturer in accordance with their terms and conditions, typically found in the owner's manual for the product. ButterflyPhoto.com will provide online technical notes on most products as well as links to the technical support departments of the manufacturers, where available.

Except as expressly stated herein, ButterflyPhoto.com is merely a venue for the purchase of various products and ButterflyPhoto.com and its parent companies make no representations or warranties, either express or implied, of any kind with respect to products sold on the ButterflyPhoto.com Web site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum aggregate liability to ButterflyPhoto.com and its parent companies arising from any product sold on the ButterflyPhoto.com Web site shall be the price of the product at the time it was ordered. In no event shall ButterflyPhoto.com, its parent companies and their respective directors, officers, employees and other representatives be held liable for special, indirect, consequential or punitive damages related to any product sold. Without limiting the foregoing, any warranties that apply to any product offered on the site are made by the manufacturer of such product and not by ButterflyPhoto.com or its parent companies, and neither ButterflyPhoto.com nor its parent companies shall be responsible or liable for any such warranties.

Extended Warranty Limitation

Certain products and services described on this web site are not available to all users due to insurance regulatory restrictions; the availability varies by global jurisdiction. CA residents are excluded from this program.